Tasks get lost between people
Let's look at the transfer points: who is waiting for the material, who makes the decision and who reports completion. Responsibility will become part of the process described.
Processes and regulations / Process map and work regulations
One process. Clear roles and regulations for the team.
We will describe one repeating process: who accepts the task, what they do and to whom they transfer the result. We will prepare a map, checks and text of regulations for your team - so as not to explain one procedure again to each employee.
- One process · up to 5 roles
- Map, checks and regulations
- One round of approval
One simple process for up to five roles and one approval circle. We do not include automation and training of the entire team in this work.
Business should not depend on someone who remembers the procedure.
One question has to be explained again
Let's record repetitive actions, necessary information and checks. The team will have a common reference point for this work.
The process works differently for everyone
Let's compare current approaches and agree on one order to suit your limitations. We will not transfer someone else’s instructions without reference to people and tools.
Specific composition of work
Looking at the real work. We draw up the applicable procedure.
01
Boundaries and Interviews
Let's choose one process and clarify the beginning, end, participants and problems. Let's collect existing instructions and examples of task transfer.
Agreed work boundary and original picture.
02
Action and Role Map
We will describe the stages, those responsible, the necessary data and the expected result. Let us indicate the places where the task is currently stuck or returns back.
Process map with distribution of roles.
03
Checkpoints
Determine what is checked before transfer, who approves exceptions, and what information confirms completion. Reaction time is set together with your team.
Procedure for control and action in case of deviations.
04
Regulations and approval
We will document the procedure for the selected process. We will collect one round of comments and make the agreed clarifications.
Map and agreed text of the regulations.
Document for daily work
The employee understands not only “what to do”, but also when the task is ready.
For the selected process we connect four parts. This could be updating a card, preparing a delivery, or transferring information between the manager and the warehouse - one process within the order.
- 01
What gets things going
Event, incoming task and list of required data. For example, agreed changes to the selected card.
It is clear what materials an employee can start with and what needs to be clarified.
- 02
Who performs and approves
Actions of participants and decisions requiring confirmation. Each stage has a named role.
A task is not left between two people with the expectation that the other will do it.
- 03
How the result is conveyed
What information, files or confirmations the next participant receives and where the transfer is recorded.
There is a clear transition between stages, not just a “I’m done” message.
- 04
How to check readiness
Checks before completion, order of comments and issues that are returned for approval.
The owner and performer have the same criterion for accepted work.
The structure of the future regulations is shown. We will agree on specific roles and deadlines with your team. Creating a document does not mean introducing automation or training all employees.
What do you get
Procedure that can be transferred to an employee.
You receive a map, distribution of roles and text regulations. It can be used as a basis for instruction; mass training and implementation support are agreed upon separately.
Order of interactionYou know what's going on
01 02 03 04
You know what's going on
after contact.
Select a process
One repetitive job and a specific problem in it.
Looking at the current order
Interviews, materials, participants and tools used.
Designing order
Stages, roles, handover and readiness criteria.
Agree on the document
One round of comments and transfer of the final version.
The duration depends on the participants’ readiness for interviews and approval. Before we begin, we will determine the schedule and who will collect comments from the team.
Clear price for a specific result.
Processes and regulations
from RUB 14,900per process- One process · up to 5 roles
- Map, checks and regulations
- One round of approval
The application is not a payment. The composition, cost and timing will be agreed upon before the start.
What is included in the indicated price
One simple process for up to five roles: interview, action map, checkpoints and text of regulations; one approval circle.
Which is paid separately
Software development, integration, training of the entire team and implementation of several processes - separately.
What to prepare for discussion
- Which process do you want to streamline and where is it currently failing?
- Participants and person responsible for agreeing on the result.
- Current instructions, forms and an example of a typical task.
- Team tools and response time limits.
Base prices are in Russian rubles. Specialist work, the SellerStrat subscription and external expenses are separate items. Do not submit documents or access credentials through the public form.
Important questions about the service.
Can you describe the preparation of delivery or work with cards?
Yes, let’s discuss one such problem. The basic format refers to one simple process of up to five roles. An entire department, multiple processes, or a large set of exceptions require separate assessment.
Are you automating the process in the program?
No. The basic result is a map, control points and the text of the regulations. Software development and integrations not included; the presence of a document does not mean that automation has been implemented.
How many times can comments be made?
One round of approval for the selected process is included. A new process, changes to the original task and additional rounds are assessed before execution.
Is employee training included?
Discussion of the final regulations does not replace training of the entire team. Instruction, control of application and further implementation are agreed upon in a separate volume.
Let's start with your task
Discuss team processChoose a process that it’s time to stop keeping in your head.
Leave your name and phone number. We will discuss the details before starting work.